We offer you 30 days to evaluate the purchased product (Exchange or Return). If for some reason the Rack did not fit your bike, contact us to see if we can find a solution.

Exchange: If you wish to exchange your Old Man Mountain rack or other purchased product, the Return Shipping cost of the rack you wish to send us is paid by YOU. WE will cover the cost of sending out the new rack.

Returns: The Return Shipping cost of the rack you wish to return is paid by YOU. Once we have the rack back at our warehouse, we will refund you the full price of purchase via a Bank Transfer.

Exchange and Return Parcels: Common sense please, meaning that the goods needs to be unused and in its original packaging. If the rack has been used and is not in re-saleable condition, we reserve the right to charge up to a 40% restocking and handling fee. This percentage will be deducted from the Refund amount.

Before sending us anything, please call or email us with your Invoice number at hand, so we can send you the Return Address and start the Exchange/Return process.

Warranty

Old Man Mountain warrants each product it manufactures to be free from defect in material and workmanship for the purpose it was intended to the original purchaser for the reasonable lifetime of the product.

The Full Version:
Old Man Mountain warrants each product it manufactures to be free from defect in material and workmanship for the purpose it was intended to the original purchaser for the reasonable lifetime of the product. Your original dated sales or delivery receipt showing the date of purchase is your proof of purchase. Old Man Mountain shall not be liable for damage or delays caused by defective material or workmanship; it is limited to the repair or replacement, at its factory, of any defective article or part thereof, which may be returned to the factory; transportation charges prepaid, by the original purchaser. Old Man Mountain shall be the sole judge of the existence of any defect in the article so returned. No claim for charges incurred in the removal, disassembly, or reinstallation of such article will be allowed. The Lifetime Warranty does not cover claims from misuse, neglect, failure to follow the instructions, improper installation, improper maintenance and use, abuse alteration, involvement in an accident and normal wear and tear. The warranty does not cover any article that has been altered outside of the Old Man Mountain or the performance of any accessory or equipment on or in which any article of the company’s manufacturer is used. Old Man Mountain shall, in no event, be liable for consequential damage or contingent liability arising out of any total or partial failure to any article manufactured by, if, or of any accessory or equipment on or in which it used. Failure of a user to give notice of claim as to defect claimed under the provisions of this warranty within sixty (60) days of the appearance of such claim shall constitute a waiver by customer of all claims with respect to such goods and equipment. No expressed, implied, or statutory warranty other than that herein set forth is made or authorized to be made by the company.

If the issue does not concern a manufacturing defect, please contact us with the specifics and we’ll try and resolve the issue to your satisfaction.